FAQ

Can I buy a sample of Kraft cardboard packaging first before I place a big order?

Yes, of course. You can purchase a sample of our tubes and jars from our Starter Pack & Samples collection.

Do you accept a customised printed packaging job?

We currently do not accept a customised packaging.

The size/colour I need for my tube/jar is not available in your listing, can you get them made for us?

Please send us a message about your size/colour requirement so we may check if we can supply them. Also note that the minimum required order for special size is 500 pieces.

The product I want to order is out of stock. Will you bring them back again?

Although there are times that we run out of stock (due to a surprise wholesale purchase by a client), please be assured that we'll have an on-going supply of our products.  We recommend that you sign up with our Newsletter to get our product updates.

Are the dropper bottles sterilised?

Our glass bottles are sent to us directly from their place of manufacture and then we assemble them in our store room.  Although we wear disinfected gloves as we put the caps and pipettes together, we advise you to sterilise them before using.